Organizations providing services with a business model based on processes that involve people to a large extent – employees, business partners and clients.
Companies in which employees perform a lot of repetitive actions and the methods they use have a direct impact on operating costs.
Enterprises that place particular emphasis on building customer relationships, i.e. by providing the highest quality customer service at every stage of cooperation.
We carry out a process transformation in communication, technology, administration, human resources and finance. We develop employee competences and implement a new work culture.
Monika Sieniawska, Partner 4Results
Monika Sieniawska, Partner w 4Results
We model processes to reduce their costs.
Optimization/management of business processes.
We build process structure as a model of the organization’s operations.
We develop employees’ competences at every stage of the process management cycle:
From defining requirements to analyses, recommendations, implementation, establishing monitoring tools and continuous improvement.
We increase process awareness in employees throughout the entire organization.
We educate process owners and process teams.
We solve problems at the intersection of functions:
We use Lean Management, Six Sigma and Design Thinking tools to optimize service processes and sales.
We diagnose your level of process maturity.
We diagnose your level of Lean culture maturity.
We choose the best available project approach, which can vary from traditional methods to agile ones.
We develop employees’ competences for selected project methods.
We build a value system that’s required in project work.
We engage employees in working in the project method, and extend awareness throughout the organization.
We increase employees’ project efficiency
through workshops, mentoring, coaching, training in practices, roles and tools, diagnosing sources of conflicts of interest, and solving ongoing problems..
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